Returns and Exchanges Policy
At Order Internacional, we want you to be 100% satisfied with your purchase. If for any reason you are not, here is how to proceed.
⏰ Deadline to request a return
You have up to 30 days after receiving your order to request a return or exchange.
✅ Conditions for return
- The product must be in its original condition, unused, and in its original packaging.
- You must provide proof of purchase or your order number.
- Products damaged due to misuse are not eligible for return.
🔄 Return process
- Contact us at internacionalorder@gmail.com indicating your order number and the reason for the return.
- We will respond within a maximum of 48 hours with instructions.
- Once the product is received and verified, we will process your refund or exchange.
💰 Refunds
Refunds are processed using the same payment method used for the purchase, within 5 to 10 business days.
❓ Have questions?
Write to us at internacionalorder@gmail.com and we will be happy to help you.